1. I want to make my own customized
animation. How do I order one?
Mail us 2 videos: underwater and above-the-water
videos of yourself swimming at least 25 yards at race pace. Both
the underwater video and the above-the-water video should be taken
from the side (either side is OK). The video tapes should be clearly
labeled with your name, address and strokes to be animated (e.g.,
John Smith, 1234 Main St., Hollywood, CA 92345; butterfly). We
prefer if you include both the underwater and above-the-water
videos of yourself on the same video cassette tape.
2. How long will it take to create my own customized
Due to the growing demand for our services, please
understand it will take 5-10 days to create your animation. Add
another week for mailing both to and from Japan where the animations
are created. Therefore, we will endeavor to create and post your
animations within 4 weeks. Please understand that we will try
to work faster.
3. Where do I send my videos?
Please airmail your videos to Virtual-Swim.com,
1-19-1, Shinmatsudo, Matsudo-City, Chiba, Japan §270-0035. Please
understand that we will not return your video tapes to you.
4. How do I pay for my customized animations?
You can pay for your customized animations by credit
5. What kind of customized animations do you offer?
You can order a Single Module (side view only) or a Quad Module
(front, side, top and diagonal views). It takes more effort and
time to create a Quad Module so the prices are different. There
are 26 total angles that you can view your customized animation.
However, the purchase of all angles is not necessary for everyone.
In addition, you can further customize your animation by adding
your name or team name on the swim suit and/or swim cap. Therefore,
we have created a multi-tiered price structure:
Single Module (per stroke)
Basic Animation: 4 angles (front, back, side, diagonal) = US$100
Premium Animation: 12 different angles = US$200
Deluxe Animation: 26 different angles (maximum) = US$250
Quad Module (per stroke)
Basic Animation: 4 angles (front, back, side, diagonal) = US$120
Premium Animation: 12 different angles = US$300
Deluxe Animation: 26 different angles (maximum) = US$350
Addition of Name on Swim Suit or Cap = US$25
6. What if I cannot provide both an
underwater and above-the-water videos of myself?
If you cannot provide an underwater video of yourself
swimming, then we cannot create an animation that absolutely accurately
depicts your actual stroke technique. However, our animation process
can extrapolate your stroke technique and can provide our best
guess as to what your stroke looks underwater.
7. Where can I see my customized animation?
You can see your customized animation on www.virtual-swim.com.
After you register, you will receive a password. Please use this
password to access our Animation Gallery where you can see and
manipulate your very own customized animation.
8. Can I show my customized animation
to my friends, parents, children and coaches?
Yes, of course. You can share your password with
those who you want to show your customized animation. Your password
will allow your coach, friends, parents, college recruiters, neighbors,
reporters or children to access and enjoy your swimming avatar.
9. What is an avatar?
An online virtual body or character.
10. I am a coach and want to create
special access to my entire team on www.virtual-swim.com.
Is this possible?
Yes, we highly encourage coaches to create team
rooms on www.virtual-swim.com.
You and the entire team can have one password where all the team
swimmers can post their own swimming avatars. This will allow
you as the coach to have either individual or team meetings where
everyone can view and analyze each otherŐs strokes in a convenient
11. Can teams receive a price discount?
Yes, if 10 or more members on the same team order together, there
is a 10% discount per individual. If 25 or more members on the
same team order together, there is a 25% discount per individual.
If 50 or more members on the same team order together, there is
a 50% discount per individual. The maximum discount is 60%. In
these cases, the coach or a team representative can coordinate
directly with Virtual-Swim at email@example.com.
Team Discount Summary
10 or more team members order together: 10% discount
25 or more team members order together: 25% discount per individual
50 or more team members order together: 50% discount per individual
Note: 60% is the maximum discount
12. Where are you located?
Our company has 2 primary locations: Orange County, California
and Chiba, Japan.
13. Who is behind this company?
2 individuals who wish to bring an entertaining, enjoyable and
educational element to intermediate and competitive swimmers and
water polo players. The first is Norihisa Yaegashi, a former Japanese
national-level swimmer who has created aquatic avatars for Japanese
TV programs and animations for World Swimming Championships TV
broadcasts in Japan. The second is Steven Munatones, an American
who has coached at several World Swimming Championships and is
the creator of www.10Kswim.com,
and many other websites and software systems.
14. If I have suggestions or ideas for your website
or service, who can I contact?
Please feel free to contact firstname.lastname@example.org.